Frequently Asked Questions

Standard hours are 7am–10pm local time. After-hours access is available with advance notice.

Each studio is pre-lit and includes broadcast lighting, two lav mics, and basic IFB. Add‑ons like teleprompters, 4K camera kits, and talkback are available.

Full refund with 48‑hour notice. 50% within 48 hours. No‑shows are charged in full.

Yes, all studios provide accessible entry, elevator service (where applicable), and restrooms.

Rates are hourly with a two‑hour minimum. Applicable GST/HST or QST is added based on the province of the studio. Overtime is billed in 30‑minute increments.

For productions with external crew or high‑value rentals, proof of commercial general liability is required. Day policies are accepted.

Studios include symmetric fibre with bonded paths. Typical availability is 500/500 Mbps with redundant ISP failover for live hits.

Yes. We support remote contribution via Zoom, Teams, LiveU, SRT, and NDI with IFB and return video.

We maintain partner studios in Toronto, Vancouver, Montreal, Calgary, and Ottawa. Satellite spaces can be arranged on request.

Most locations have onsite or adjacent paid parking. Load‑in access is available at designated doors. We’re transit friendly where possible.

Overtime applies after the booked window and is rounded to the next 30 minutes. Night and statutory holidays carry premium rates.

For first‑time renters or large equipment packages, a refundable deposit or credit card pre‑auth may be required.

In case of official weather advisories (snow/ice storms), we offer fee‑free rescheduling subject to availability.

Submit your preferred date, city, and technical needs. We’ll confirm within business hours and send a secure invoice to hold the slot.