1. Bookings
Bookings are hourly and subject to availability. Setups requiring additional time should be included in reserved hours.
- Reservation window: bookings can be made up to 6 months in advance.
- Overtime is billed in 30-minute increments at 1.5× the hourly rate.
- Access includes booked studio, standard power, climate control, and shared amenities unless otherwise stated.
- Safety brief and site rules must be acknowledged by the booking lead before access.
2. Payments
Prices are in CAD. Taxes may apply. Payment is due prior to studio access unless otherwise agreed.
- Accepted methods: major credit cards, Interac e-Transfer, and EFT for approved accounts.
- Security deposit may be required for first-time clients and high-risk productions.
- Invoices unpaid after 10 days may accrue 2% monthly interest (26.82% APR).
- Chargebacks are considered unpaid invoices until resolved.
3. Cancellations
48-hour notice for full refund. Within 48 hours, a 50% fee applies. No-shows are charged in full.
- Date changes within 48 hours are treated as cancellations unless mutually agreed.
- Severe weather or force majeure: fees may be waived at our discretion with supporting documentation.
- Refunds are returned to the original payment method only.
4. Acceptable Use
Studios may not be used for illegal or unsafe activities. We comply with broadcast standards and Google Ads policies.
- Prohibited: weapons (unless inert props), open flame, hazardous materials, and unlawful content.
- Noise: maintain levels within local bylaws; notify us for live music or high-SPL rehearsals.
- Animals require prior approval and appropriate handlers.
- All operations must respect building rules and emergency egress.
5. Liability
Clients are responsible for their crew and equipment while onsite. We maintain standard insurance coverage.
- Damage caused by the client or their agents is billable at repair or replacement cost.
- We are not liable for lost profits, incidental, or consequential damages.
- Client agrees to indemnify the studio from claims arising from client activities, except where prohibited by law.
6. Contact
For questions, email [email protected].
Urgent matters (Canada): +1 (604) 555-9374, Mon–Fri 9:00–18:00 PT.